The requirements for IT services are constantly increasing and in order to maintain the quality at European standards, it is necessary to permanently improve the processes and work conditions. In order to comply with the trends, in 2014 the new IT Service Center was opened, which responds to the highest standards of our global partners, and represents:
- 40 high qualified experts, trained on all continents according to the programs of leading vendors
- Stands for testing new generation equipment and software programs
- Technical laboratories to simulate the new solutions in informational environments of our customers
- Inventory of spare parts worth over $300.000 in order to provide the highest level of service (SLA)
- 8 mobile teams to serve customers throughout Moldova.
In order to provide an effective interaction with customers, we use an automated service of technical support (Service Desk
) based on standards ITIL and quality management ITSM, a methodology of high global reference. The customer’s information is treated according to ISO 27001, information security standard.